Terms and Conditions
By purchasing products services from Custom Canvas, you (the Customer) agree to the following:
INDEMNITY IN FAVOUR OF CUSTOM CANVAS
The Customer confirms that they are the true and lawful owner of the photos/images
The Customer as the true and lawful owner of the photo/images confirms that they have the full power and authority to engage Custom Canvas to print the photo/image.
The Customer agrees to indemnify and at all times to keep the indemnified Custom Canvas and its Directors from all actions, proceedings, claims, demands, expenses and other liabilities of any nature (whether breach of copyright or otherwise) which may arise as a result of Custom Canvas printing the photo/images provided to them by the Customer
PERMISSION TO EDIT
The Customer gives permission for Custom Canvas to print the image supplied AND permission to alter the image as they see necessary. In particular, Custom Canvas has sole discretion to mirror wrap to the sides of the canvas frame if the Customer has not clearly stated their preference in writing at the time of placing the order.
CANCELLATION
An order can be cancelled by notifying Custom Canvas either by email or phone and the cancellations is accepted on receipt of that notification. The Customer may be billed for any time, costs or materials that have already been expended on the project by Custom Canvas and this may include the full cost of production.
PAYMENT OF GOODS
The Customer agrees to pay the full amount owed as it shows on the online order confirmation page OR as confirmed by Custom Canvas via email or phone. The Customer waives all claims of ownership until payment has cleared in a bank account nominated by Custom Canvas and the canvas has been despatched.
RETURNS
Custom Canvas does not accept returned canvases if you have simply changed your mind. Canvases with printing imperfections will be replaced.
DAMAGE IN TRANSIT
Items damaged in transit can be replaced if you notify us immediately, and take some pictures to us, these picture should include: damage items, overall package, and the picture of mailway bill make sure it still pasted on the package.
TRADE
These terms also apply to our valuable trade customers, in addition to those specified in the Trade Term
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.